Following are categories of measurements and the tools used to make the measurements, as used by the Hawai`i SBDC Network. Each of the tools produces multiple measurements.
|
Measurement |
Tool |
Periodicity |
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Consulting Quality |
Economic Impact/Consulting Value |
Annually |
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Client Feedback Survey |
Annually |
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Economic Impact |
Economic Impact/Consulting Value |
Annually |
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Economic Impact: ROI Study |
Annually |
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Efficiency |
Economic Impact/Consulting Value |
Annually |
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Economic Impact: ROI Study |
Annually |
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Financial Management |
SBA Financial Review |
Biennially |
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Audits from various agencies |
Periodically |
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Needs Assessment |
State Small Business Survey |
Annually |
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Management Assessment |
Management Assessment Survey |
Annually |
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Personnel Assessment |
Personnel Evaluations |
Annually |
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Program Quality |
ASBDC Accreditation Review |
Every 4 years |
|
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Hawai`i State Award of Excellence |
Every 5 years |
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Quality of Jobs |
Staff Turnover Ratio |
Annually |
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360-Degree Feedback Survey |
Annually |
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Productivity |
Client Data Information System (CDIS) |
Daily |
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SBA Program Reviews |
Periodically |
|
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SBA Project Office Reviews |
Quarterly |
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SBA-Defined Measurements |
Client Data Information System (CDIS) |
Monthly |
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Training Event Quality |
Training Event Evaluation Forms |
At each event |
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Usefulness of Program |
Federal and State Appropriations |
Annually |
See related topics in this section:
Purpose of Measurements and Ratios
Lagging Indicators and Leading Indicators
Performance Measurements Tracked: