The performance measurements tracked by the Hawai`i SBDC Network are based upon the following premises:
1. The data collected and analyzed should be a leading or lagging indicator impacting critical success factors. The performance measurements listed are neither an exhaustive list nor all of the ones that should be or are tracked, but rather those impacting most importantly critical success factors.
2. The critical success factors for Hawai`i SBDC Network are:
a. Client Satisfaction
b. Asset Utilization
c. Risk Reduction
d. Team Development
3. Measurements must be achievable at a bearable cost, as well as being expressive of accomplishments.
4. Most measurements are and should be tracked against objectives and goals.
5. When possible, measurements should be capable of being compared among state/regional SBDCs. Being able to make comparisons is a goal of the Hawai`i SBDC Network.
6. While base levels can be established for many, if not most of these measurements, a particular level of attainment in the measurements is generally less important than the historical trends, comparisons with other SBDCs, and balance of attainment levels among all of the measures.
7. Many measurements are strongly influenced by strategic planning objectives and strategies, and the results should not be judged outside of that context.
8. While the measurements are important, generally the analysis of the measurements is more important and subsequent changes in behaviors and programs more important yet.
9. Where comparisons are indicated among state/regional SBDCs, it is assumed that the Hawai`i SBDC Network will define a group of four to six similar states and compare its measurements to those states. Similarity of states could be based upon demographics, geography, strategic outlooks, types of businesses, urbanization, etc. This capability may not be realized for many years yet.
In the following outline of measurements, the numbered items are categories; the solid bulleted items are the actual measurements to be tracked; and the circle-bullets are comments about the measurements.
See related topics in this section:
Purpose of Measurements and Ratios
Lagging Indicators and Leading Indicators
Performance Measurements Tracked: