Measurement: Professional Staff Turnover Rate
Definition: The Professional Staff Turnover Rate is a leading indicator presented as a percentage and is determined by dividing the number of professional staff who resigned or were terminated by the number of positions over the previous five-year period.
Presentation: The date should be presented as a single percentage representing an annualized turnover rate for the previous five-year period.
Data Source: The data is to be obtained from the state/regional SBDC personnel records.
Critical Success Factor Impacted: Team Development and Risk Reduction
Measurement: Professional Staff Satisfaction
Definition: The Professional Staff Satisfaction measurement is a leading indicator presented as a percentage to the question: “What is the level of your satisfaction in your work with the SBDC when compared to all other positions you have held?”
Presentation: The data should be presented on an annual basis as an historical trend over the previous five-year period.
Data Source: The data is to be obtained from a confidential, internal survey of all professional staff in the state/regional SBDC.
Critical Success Factor Impacted: Team Development and Risk Reduction
Measurement: Management Assessment Survey
See Above. The Management Assessment Survey measurement is a leading indicator presented as a percentage to the question: “Compared to all other people for whom I have worked over the years, I rank the State Director [and provide a scale].”
Presentation: The data should be presented on an annual basis as an historical trend over the previous five-year period.
Data Source: The data is to be obtained from a confidential, internal survey of all professional staff in the state/regional SBDC.
Critical Success Factor Impacted: Team Development and Risk Reduction
See related topics in this section:
Purpose of Measurements and Ratios
Lagging Indicators and Leading Indicators
Performance Measurements Tracked: